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| Survey Cards | Realtime Dashboard | Instant Alerts | Opt-in Database | Actionable Results |
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Instantly alert managers to address negative experiences
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- Whenever a negative response is received, a designated manager receives a text message for immediate follow-up
- Rapid problem resolution builds brand loyalty
- Avoid negative word-of-mouth
- Turn poor customer experiences into positive outcomes
- Address problems before they repeat
In addition to text messsage alerts sent to unit managers, emails are sent to corporate customer service/marketing departments to keep them in the loop
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| Let them "txt" you and "tell" you about their restaurant experience using their cell phones. |
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"txtandtell has enabled us to address complaints within minutes! It has helped turn dissatisfied customers into brand advocates" CEO, Cafe Sevilla
>> More Testimonials |
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