Current methods for obtaining customer feedback are cumbersome, delayed and mostly unsuccesful. They require people to fill in a paper commment card, complete a web survey or talk to an IVR.

Feedback is generally not captured at the moment of experience, results are not available in real time and customer issues are not addressed timeously.

txtandtell uses text messaging to interact with customers in a simple and fun way using their cell phones... while they are in your restaurant or thereafter. Attractive survey cards and/or posters are used to encourage customers to respond by "texting and telling" about their restaurant experience.

Results are immediately available and dissatisfied customers can be engaged to address their complaints. txtandtell is an automated low cost and proven system that will help you to improve...and grow your business!

It is especially suited for multi-unit operators as it enables corporate and unit management to keep a finger on the pulse of their restaurants!