Customers who have a negative experience on average tell seven people about it. Most also don't tell the restaurant, they simply never return.

The power of word-of-mouth referrals is one of the most significant factors impacting restaurant success.

Although negative customer experiences cannot be fully prevented, its impact can be mitigated by providing customers a means to vent their frustrations and then addressing these in a timeous manner.

txtandtell provides the channel to get this feedback and immediately alert designated managers to take appropriate action.

Addressing customer problems rapidly and effectively demonstrates genuine customer care and builds exceptional brand loyalty and advocacy.

Restaurants that provide superior customer service thrive and outperform their competition!